Faq's

You can purchase your tickets here.
Once your transaction is completed, we will send you the BOARDING PASS to the email address you provided. To recover your boarding pass click here.

On the day of the excursion you must be at the departure station 30 minutes before the train departs.
If you wish to purchase another type of ticket or route than the one offered on our website, you must go to the ticket office on the same day you want to travel.

Important: Animals are not allowed, unless they are guide dogs or in an approved carrier. Bicycles or electric scooters will not be allowed on board.

No refunds will be made once tickets have been issued.

Changes of date and/or train departure time can be made until 9:00 a.m. on the same day of the train departure.. To make any change of date or time you can do it here.

You can view the terms and conditions here.

If you have purchased a pack ticket (Train + Tramway) through the web or at Palma Main Station, when you arrive at Sóller with the Train you can enjoy the excursion with our beautiful centenary tramway.

To be taken into account on the day of the excursion:

Tramway: You can choose the schedule and board any of the Tramways we offer.

Examples: On the outward journey, when you arrive in Sóller, you can stroll around the pretty square and explore its ancient streets or visit our modernist museum Can Prunera before heading with the Tram to the port.

You must first check if the charge has been made at your bank.

Check your email inbox and spam box.

To have your boarding pass forwarded to your email, click here.